Returns & Exchanges

 

• Because each piece is handcrafted, we do not accept returns on custom or personalized orders.
• For non-custom items, please contact us within 7 days of receiving your order to discuss exchanges or refunds.
• Items must be returned in their original condition and packaging.

 

Care & Handling

• Handle your jewelry with care and store in a dry, soft-lined box or pouch.
• Avoid harsh chemicals, moisture, and excessive sunlight to preserve stones and metals.

Shipping & Fulfillment

At The Zen Den Shop, each piece is crafted with care and intention. I aim to get your treasures to you as smoothly and swiftly as possible.

 

Processing Time

• Most orders ship within 2–3 business days.
• Custom orders are crafted uniquely for you, with fulfillment times determined on a case-by-case basis. You will receive a personalized update with your estimated shipping timeframe.

Domestic Shipping

 

 

• Standard shipping is available across the United States. Tracking information will be provided once your order has shipped.

International Shipping

 

 

• We happily offer international shipping! Because customs, shipping rates, and fees vary by destination, please contact me via email at TheZenDenShop@Gmail.com to arrange a custom shipping label.
• International shipping costs and any applicable fees will be calculated and provided in a separate quote prior to shipment.

Need Help?

 

 

If you have questions about your order, shipping options, or custom requests, don’t hesitate to reach out at TheZenDenShop@gmail.com. We’re happy to help ensure your Zen Den treasures arrive safely and beautifully.